Workplace Communication & Emotional Intelligence Trainer
Nationality: Taiwan
Native Language: Mandarin Chinese
Training Overview
Delivery Language
English
Bio
Melissa is a skilled communication and emotional intelligence trainer who helps individuals and teams strengthen their ability to connect, collaborate, and lead with empathy. With certifications in Emotional Intelligence, Conflict Resolution, and Coaching Conversations, she equips professionals with the tools to manage interpersonal challenges and build thriving workplace relationships.
Drawing from over a decade of experience in corporate learning and development, Melissa designs sessions that are practical, engaging, and results-driven. Her training style is approachable, reflective, and grounded in behavioral science — ideal for companies seeking to improve team dynamics, leadership communication, and emotional resilience.
Certifications
Bachelor’s Degree in Communication or Psychology
Certified Emotional Intelligence Practitioner – Genos or Six Seconds
Train-the-Trainer Certification
Crucial Conversations Certified Facilitator
DISC Personality Assessment Certification
Certificate in Conflict Resolution & Mediation
Topics
Business Communication Skills
Effective Workplace Communication
Active Listening and Giving Feedback
Assertive Communication Without Conflict
Navigating Difficult Conversations
Emotional Intelligence at Work
Understanding and Developing Emotional Intelligence (EQ)
Managing Emotions Under Pressure
Empathy and Self-Awareness in Leadership
Building Psychological Safety in Teams
Collaboration & Interpersonal Skills
Building Trust and Rapport
Communication Styles Across Cultures
Conflict Resolution and Mediation Skills
Team Dynamics and Relationship Management
Leadership Communication
Communicating with Confidence and Clarity
Coaching Conversations for Managers
Leading with Emotional Intelligence
Communication for Change and Uncertainty
Training Logistics
Delivery Mode: Online
Locations Covered: Africa, Asia, Europe, North America, South America