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Training Overview

Delivery Language

English

Bio

Native English-speaking corporate trainer and educator with over 20 years in project and programme management and a decade-plus track record in ESL and Business English. First TEFL-certified in 2009 and holder of a TESOL Level 5 diploma (2025) and a Leadership mini‑MBA (2025), I combine classroom pedagogy with corporate credibility to deliver measurable workplace outcomes. I have led teaching and training programmes for children, teenagers, university students, and professionals, and I design high‑interaction courses that transfer directly to workplace performance.
Core strengths
• Business English and internal communications coaching designed to reduce ambiguity and accelerate decisions.
• Corporate training in Prince2, Waterfall, Agile Scrum, and portfolio management, bridging process and language.
• Practical classroom and workshop design: email frameworks, meeting artefacts, executive summaries, and stakeholder updates.
• Delivery formats: one‑to‑one, small groups, face‑to‑face workshops, and online webinars (Zoom/Teams/Webex).
• Outcome focus: templates, rewrite drills, role‑plays, and short evaluations that demonstrate faster response times and clearer requests.
Quick value statement
I turn language learning into operational improvement: clearer emails, decisive meetings, and concise reports that help teams move faster and leaders decide with confidence.

Topics

Business English Course Titles

• Actionable Email Mastery — write clear, concise emails that get results.
• Meeting Language Essentials — set agendas, lead discussions, and produce decisive minutes.
• Executive Summaries — distil reports into one‑page briefs with clear recommendations.
• Presentation Skills for Business — structure briefings, use persuasive language, and handle Q&A.
• Report Writing and Status Updates — clear formats for weekly reports and progress briefs.
• Cross‑Cultural Communication — tone, register, and phrasing for international teams.
• Negotiation Language — practical phrasing to persuade, agree terms, and close deals.
• Feedback and Performance Conversations — giving constructive feedback and coaching language.
• Customer Service and Sales English — scripts and language for client-facing interactions.
• Professional Networking and Small Talk — opening lines, transitions, and follow‑ups that build relationships.

Project Management Course Titles

A) Introductory Course — Foundations of Project Management
B) Follow‑on Course 1 — Agile Essentials
C) Follow‑on Course 2 — Waterfall and Traditional Project Control
D) Follow‑on Course 3 — Prince2 Practitioner Primer
E) Follow‑on Course 4 — Portfolio and Programme Overview

Cybersecurity Awareness & Digital Skills Course Titles

i) Cybersecurity Essentials for Every Employee
ii) Digital Skills and Secure Collaboration
iii)Digital Fluency for Professionals: Practical Skills That Actually Move Work Forward
iv)Executive Cyber Risk Playbook: Governance, Resilience, and Decision Making

Cross-Cultural Awareness & Team Building Course Titles

1) Cross‑Cultural Communication Essentials — Working Confidently Across Asia
2) Building High‑Performing Multicultural Teams — Trust, Inclusion, and Fast Delivery
3) Cross Cultural Must Haves
4) Cross Cultural Should Haves
5) Cross Cultural Could Haves
6) Cross Cultural Would Haves

Leadership & Management Course Titles

• Lead Right Now: Essential Skills for New Managers
• Influence Without Authority: Leading Cross‑Functional Teams
• Decision Craft: Data, Judgment, and Risk for Managers
• Coaching for Performance: Feedback, Growth, and Accountability
• Strategic Leadership Lab: Vision, Change, and Organisational Impact

Course Outlines

Business English — Course Outlines
Actionable Email Mastery — write clear, concise emails that get results
• Duration: 90 minutes (or 2×45)
• Focus: Purpose‑first structure, subject lines, CTAs, tone and audience tailoring
• Modules: 1) Purpose + recipient mapping; 2) PARD framework (Purpose; Action; Reasons; Deadline); 3) subject lines and threading; 4) tricky tones and escalation emails
• Activities: timed rewrite drills, peer review, live subject‑line contest
• Deliverable: three rewrite templates (status, request, escalation)
Meeting Language Essentials — set agendas, lead discussions, and produce decisive minutes
• Duration: 2 hours
• Focus: agenda design, roles, phrasing to surface decisions, concise minutes
• Modules: 1) agenda as contract; 2) language for opening/closing/steering; 3) decision capture and action owner phrasing; 4) follow‑up templates
• Activities: simulated meeting run‑through, minute‑taking sprint, feedback loop
• Deliverable: agenda + minute template and two sample phrasing sheets
Executive Summaries — distil reports into one‑page briefs with clear recommendations
• Duration: 90 minutes
• Focus: structure, headline recommendations, evidence compression, call to action
• Modules: 1) reader personas and decision needs; 2) 5‑line executive summary template; 3) visual cues and attachments strategy
• Activities: compress a 2‑page report to one page; peer scoring for decision clarity
• Deliverable: one‑page summary and a checklist for brevity
Presentation Skills for Business — structure briefings, use persuasive language, and handle Q&A
• Duration: 2 hours
• Focus: opening hook, clear agenda, five‑slide briefing model, Q&A control phrases
• Modules: 1) narrative arc; 2) slide‑lite storytelling; 3) voice and cadence cues; 4) handling objections and tough questions
• Activities: 5‑slide micro‑presentation and live Q&A with feedback
• Deliverable: slide structure template and Q&A script cheat‑sheet
Report Writing and Status Updates — clear formats for weekly reports and progress briefs
• Duration: 90 minutes
• Focus: consistent status structure (RAG, impacts, next steps), actionable language
• Modules: 1) standard status template; 2) writing for busy readers; 3) when data vs narrative matters
• Activities: convert verbose update into a single actionable status; peer edits
• Deliverable: status report template and two sample entries
Cross‑Cultural Communication — tone, register, and phrasing for international teams
• Duration: 90 minutes
• Focus: direct vs indirect language, politeness markers, confirmation routines
• Modules: 1) quick cultural checklist; 2) phrase bank for requests/declines; 3) closing and follow‑up rituals
• Activities: roleplay email and meeting scenarios; tone calibration exercises
• Deliverable: 1‑page phrase bank and personal adaptation checklist
Negotiation Language — practical phrasing to persuade, agree terms, and close deals
• Duration: 2 hours
• Focus: framing offers, concession language, win‑win phrasing, closing language
• Modules: 1) opening anchors; 2) clarifying interests vs positions; 3) conditional phrasing and trade‑offs; 4) polite closure language
• Activities: paired negotiation roleplays with scripted escalation points
• Deliverable: negotiation script template and concession matrix
Feedback and Performance Conversations — giving constructive feedback and coaching language
• Duration: 2 hours
• Focus: structured feedback (situation, behaviour, impact), coaching questions, follow‑ups
• Modules: 1) feedback frameworks; 2) growth conversation script; 3) handling defensiveness and emotional responses
• Activities: triad roleplays (giver, receiver, observer) with feedback rubric
• Deliverable: feedback template and 30‑day follow‑up plan
Customer Service and Sales English — scripts and language for client‑facing interactions
• Duration: 90 minutes
• Focus: opening, needs‑finding questions, objection handling, upsell language
• Modules: 1) call/email opening scripts; 2) probing and reflecting; 3) closing and follow‑up phrasing
• Activities: scripted call practice and objection hot‑seat
• Deliverable: script library for common scenarios
Professional Networking and Small Talk — opening lines, transitions, and follow‑ups that build relationships
• Duration: 60–90 minutes
• Focus: confident openings, business card/email follow‑ups, culturally appropriate small talk
• Modules: 1) elevator pitch tuning; 2) bridging from small talk to purpose; 3) follow‑up templates that convert
• Activities: rapid‑fire networking rounds and follow‑up email drafting
• Deliverable: 30‑second pitch and template follow‑up sequence

Project Management — Course Outlines
Foundations of Project Management — Introductory course: from brief to delivery
• Duration: 1 day (6 hours) or 2 half‑days
• Focus: lifecycle, scope, schedule, risk basics, core artefacts (brief, Gantt, RAID)
• Modules: 1) project lifecycle and roles; 2) simple planning and scheduling; 3) risk and issue basics; 4) stakeholder mapping and communication
• Activities: build a one‑page project brief and 8‑week Gantt; risk identification lab
• Deliverable: project brief template and RAID starter pack
Agile Essentials — Practical Scrum and Kanban for teams
• Duration: 1 day workshop
• Focus: Agile mindset, Scrum ceremonies, Kanban flow, writing user stories
• Modules: 1) Agile principles; 2) Scrum roles and rituals; 3) user stories and acceptance criteria; 4) Kanban and flow metrics
• Activities: story writing, mock sprint planning, Kanban simulation
• Deliverable: backlog template and sprint checklist
Waterfall and Traditional Project Control — Planning, governance, and handover
• Duration: 1 day
• Focus: plan‑driven scheduling, change control, documentation and stage gates
• Modules: 1) baseline planning and resource allocation; 2) change control process; 3) stage‑gate reviews and close‑out
• Activities: build a stage plan and change request template; gate review roleplay
• Deliverable: baseline plan template and change control form
Prince2 Practitioner Primer — Applying principles, themes, and processes
• Duration: 1–2 days
• Focus: Prince2 tailoring, roles, tolerances, exception reporting, core artefacts
• Modules: 1) principles and tailoring; 2) themes in practice (risk, quality, change); 3) processes and key documents
• Activities: map Prince2 roles to your org; complete a simplified PID and Risk Register
• Deliverable: PID skeleton, Risk Register and End Stage Report templates
From Projects to Portfolio — Prioritisation, benefits realisation, and governance
• Duration: half‑day to 1 day
• Focus: portfolio thinking, prioritisation criteria, benefits tracking, simple governance model
• Modules: 1) project vs programme vs portfolio; 2) prioritisation methods; 3) benefits map and capacity planning; 4) light governance design
• Activities: prioritise a mock portfolio; build a benefits realisation map
• Deliverable: prioritisation matrix and 90‑day benefits tracker

Cybersecurity Awareness & Digital Skills — Course Outlines
Cybersecurity Essentials for Every Employee — non‑technical threat recognition and safe habits
• Duration: 90 minutes (or 2×45) — fully online
• Focus: phishing, social engineering, device hygiene, MFA, reporting protocols
• Modules: 1) threat types and examples; 2) secure passwords and MFA; 3) email and link hygiene; 4) reporting and escalation paths
• Activities: phishing spotting exercise, poll diagnostics, scenario breakouts
• Deliverable: one‑page incident checklist and reporting flow
Digital Skills and Secure Collaboration — secure use of cloud tools and meetings
• Duration: 2 hours — live online with sandbox tasks
• Focus: permissions, secure sharing, meeting hygiene, version control best practices
• Modules: 1) secure folder setup and permissions; 2) safe link sharing and versioning; 3) meeting settings and screen‑share hygiene; 4) incident remediation steps
• Activities: sandbox folder lab, secure meeting setup roleplay, remediation tabletop
• Deliverable: secure sharing SOP and meeting settings cheat‑sheet
Digital Fluency for Professionals — practical skills that actually move work forward
• Duration: 2 hours (practical)
• Focus: efficient use of productivity tools, automation basics, data hygiene, digital collaboration etiquette
• Modules: 1) core tool workflows (drive, docs, sheets); 2) time‑saving automations and templates; 3) data organisation and naming conventions; 4) collaboration etiquettes and handover notes
• Activities: build a shared workflow, create a reusable template, time‑saving macro demo
• Deliverable: personalised workflow checklist and two reusable templates
Executive Cyber Risk Playbook — governance, resilience, and decision making for leaders
• Duration: 2–3 hours (exec workshop)
• Focus: threat landscape overview, governance roles, incident decision points, business continuity basics
• Modules: 1) executive risk map; 2) governance and accountability; 3) tabletop incident response and communication; 4) resilience investments and KPIs
• Activities: tabletop cyber incident for exec decision making; risk trade‑off discussion
• Deliverable: executive one‑pager playbook and incident escalation checklist

Cross‑Cultural Awareness & Team Building — Course Outlines
Cross‑Cultural Communication Essentials — working confidently across Asia
• Duration: 90 minutes
• Focus: hierarchy, face, indirectness, confirmation rituals, practical phrases
• Modules: 1) quick cultural lens; 2) requests and refusals; 3) meeting closers and follow‑ups; 4) rapid repair language
• Activities: scenario analysis, phrase practice, micro‑pledges
• Deliverable: 1‑page phrase bank and personal checklist
Building High‑Performing Multicultural Teams — trust, inclusion, and fast delivery
• Duration: 2 hours workshop
• Focus: team norms, inclusive rituals, onboarding and feedback loops, psychological safety practices
• Modules: 1) diagnostic and norm design; 2) inclusive meeting facilitation; 3) onboarding checklist; 4) micro‑team activities for trust building
• Activities: norm design lab, facilitation practicum, 30‑day plan creation
• Deliverable: Team Norms doc and onboarding checklist
Cross Cultural Basics — primer on core concepts and everyday phrases
• Duration: 60–90 minutes
• Focus: essential cultural concepts and immediate language swaps for clarity and respect
• Modules: 1) cultural dimensions primer; 2) do/don’t language list; 3) meeting etiquette quick wins
• Activities: polls, short roleplays, phrase drills
• Deliverable: quick reference card and top‑10 phrase list
Cross Cultural Medium — practical routines and templates for teams
• Duration: 2 hours
• Focus: create repeatable team routines, escalation scripts and meeting aids to reduce friction
• Modules: 1) norm workshop; 2) escalation and repair scripts; 3) decision confirmation templates; 4) meeting facilitation checklist
• Activities: build team norm set, roleplay escalation, create meeting checklist
• Deliverable: norms + checklist + escalation script pack
Cross Cultural Advanced — leader course on systemic team design and scaling
• Duration: half‑day (3–4 hours) with pre‑work
• Focus: cultural audit, governance adaptation, scaling inclusive rituals across units
• Modules: 1) pre‑work cultural audit review; 2) governance and decision rights; 3) coaching leaders for cultural diagnosis; 4) 90‑day implementation roadmap
• Activities: strategic redesign lab, crisis simulation, leader coaching rounds
• Deliverable: governance playbook and 90‑day roadmap
Cross Cultural Toolkit — phrase bank, norms, and rapid repair scripts
• Duration: 60 minutes (toolkit walkthrough)
• Focus: immediate tools leaders and teams can apply: phrases, templates, micro‑activities
• Modules: 1) phrase bank tour; 2) norm templates; 3) repair and escalation scripts; 4) micro‑activities library
• Activities: live toolkit demo and quick drafting of one tool for participant use
• Deliverable: downloadable toolkit (phrases, templates, activities)

Leadership & Management — Course Outlines
Lead Right Now: Essential Skills for New Managers
• Duration: 1 day (or 2 half‑days)
• Focus: transition to manager, delegation, prioritisation, one‑on‑one basics, team expectations
• Modules: 1) role shift and mindset; 2) setting priorities and delegating; 3) effective 1:1s; 4) short performance conversations
• Activities: delegation clinic, 1:1 script practice, priority matrix exercise
• Deliverable: 30‑/60‑/90‑day manager checklist
Influence Without Authority: Leading Cross‑Functional Teams
• Duration: 2 hours workshop
• Focus: stakeholder mapping, persuasive language, coalition building, boundary negotiation
• Modules: 1) influence map; 2) framing requests; 3) reciprocal agreements; 4) escalation avoidance techniques
• Activities: stakeholder negotiation roleplay and influence plan write‑up
• Deliverable: one‑page influence plan and email scripts
Decision Craft: Data, Judgment, and Risk for Managers
• Duration: 2–3 hours
• Focus: structured decision frameworks, quick data checks, risk vs uncertainty, decision communication
• Modules: 1) decision framework (options, trade‑offs, evidence); 2) fast data validation; 3) risk communication and signposts; 4) post‑decision review
• Activities: make a rapid decision from imperfect data; run a mini post‑mortem
• Deliverable: decision memo template and pre‑mortem checklist
Coaching for Performance: Feedback, Growth, and Accountability
• Duration: 1 day (practical)
• Focus: coaching mindset, questioning techniques, performance conversations, development plans
• Modules: 1) coaching vs managing; 2) powerful questions and listening; 3) performance improvement plans; 4) follow‑up and accountability structures
• Activities: coaching triads, development plan drafting, live coaching sprints
• Deliverable: coaching script and development plan template
Strategic Leadership Lab: Vision, Change, and Organisational Impact
• Duration: half‑day to 1 day (strategy lab)
• Focus: translating strategy to priorities, leading change, stakeholder alignment, measuring impact
• Modules: 1) vision into objectives; 2) change plan essentials; 3) stakeholder alignment workshop; 4) outcome KPIs and benefits tracking
• Activities: strategic priority mapping, change communications draft, alignment simulation
• Deliverable: strategic one‑pager and 90‑day change playbook

Training Logistics

Delivery Mode: Hybrid

Locations Covered: Asia

Case Studies & Additional Info