FAQs

Frequently asked questions(FAQ)

What is Global Trainer Network?

Global Trainer Network (GTN) is an online platform that connects corporate trainers with companies, HR departments, and training agencies worldwide. Trainers can create detailed profiles, upload case studies, and list their courses. Companies and agencies can search our database to find and contact trainers who meet their specific requirements.

Who can register on GTN?

  • Corporate Trainers: Experienced professionals who want to showcase their expertise, list training courses, and connect with potential clients.
  • Companies / HR Departments / Training Agencies: Organizations looking to find and engage qualified trainers for internal or client-facing training programs.

How do I register as a trainer?

  1. Click “Register” in the top-right corner of the homepage.
  2. Choose “Corporate Trainer” as your user type.
  3. Complete the Profile Builder Pro registration form with your name, email, password, and other requested details.
  4. After email verification, log in and fill out your Trainer Profile:
    • Profile photo and bio
    • Areas of expertise and keywords (e.g., “Leadership Development,” “Emotional Intelligence”)
    • Case studies or sample slide decks (upload via the media section)
    • List of available courses, durations, and delivery formats (in-person, virtual, etc.)
  5. Click “Submit”. Your profile will go live once our team reviews it (usually within 24 hours).

Is there a fee to register or list my profile?

  • Basic Listing (Free): Includes a public profile, up to two course listings, and standard search visibility.
  • Premium Membership (Paid):
    • Unlimited course listings
    • Featured placement in search results
    • Priority support

How do companies search for trainers?

  1. Navigate to “Trainer Search” in the main menu.
  2. Filter by:
    • Location or region
    • Training topic or keyword (e.g., “UX Design,” “Conflict Resolution”)
    • Delivery type (in-person, virtual)
    • Trainer rating (based on past client feedback)
  3. Click “Search”. A list of matching trainer profiles will appear.
  4. Click any profile to view details and click “Contact Trainer” to send an enquiry. (You must be logged in as an HR/Agency user to send enquiries.)

How do I submit a course enquiry (as HR/Agency)?

  1. Log in and go to “HR Course Enquiry”.
  2. The enquiry form will auto-populate your name, email, phone, and company (pulled from your Profile Builder Pro account).
  3. Select the Course you’re interested in and choose a preferred Trainer from the dropdown (populated from existing trainer profiles).
  4. Provide any additional details in the “Additional Requirements” field (e.g., cohort size, preferred dates).
  5. Click “Submit”. Your enquiry will be sent directly to the selected trainer’s dashboard and email.

Note: If any fields do not auto-populate, ensure you’ve entered the corresponding values in your Profile Builder Pro account (Profile → Edit Profile)

How do I edit or update my profile details?

  1. Log in and click “Profile” in the top-right menu.
  2. Click “Edit Profile”.
  3. Update any field: name, contact info, bio, course list, pricing, etc.
  4. To change your display photo or uploaded media, go to the “Media” or “Portfolio” section and upload new files.
  5. Click “Save Changes”. All edits go live immediately.

How do I reset my password?

  1. On the login page, click “Lost your password?”
  2. Enter your registered email address.
  3. Check your inbox for a password reset link. (If you don’t see it, check spam/junk.)
  4. Click the link, enter a new password, and confirm.
  5. Log in with your new credentials.

If you still cannot reset, email support at support@global-trainer-network.com.

How do I delete my account?

  1. Log in and go to Profile → Account Settings.
  2. Click “Delete Account” at the bottom of the page.
  3. Confirm your decision. This action is irreversible—your profile, course listings, and enquiry history will be permanently removed.

If you have an active Premium Membership, cancel it first under “Membership Plans” to avoid future billing.

How does GTN protect my personal data?

  • We use HTTPS/TLS encryption on every page.
  • Passwords are stored using secure hashing and salt.
  • We regularly update plugins, themes, and server software to patch vulnerabilities.
  • Access to production servers is limited to authorized personnel only.
  • For details, see our Terms & Privacy (link in the footer).

What payment methods do you accept?

  • Credit/Debit Cards: Visa, MasterCard, American Express (via Stripe).
  • PayPal: For one-time fees or annual Premium Memberships.

All payment processing is handled by PCI-compliant third-party processors; we do not store full card numbers on our servers.

Support, Membership Changes, Feedback, and Bug Reporting

  1. Contact (All Inquiries):
    Email: support@global-trainer-network.com
    – Expected response time: Within 24 business hours.
    – Please include your username, a brief description of the issue or request, and any relevant screenshots or URLs.

  2. Membership Plan Changes:
    – To upgrade (Basic → Premium): log in, go to Membership Plans, and select “Upgrade.” You’ll be billed a prorated amount immediately.
    – To downgrade (Premium → Basic): log in, go to Membership Plans, and select “Downgrade.” Your Premium features remain active until the end of the current billing cycle.
    – All plan changes take effect instantly in your account dashboard. For any issues, email support@global-trainer-network.com.

  3. Feedback & Feature Requests:

    1. Log in and click “Contact Us” in the footer.

    2. Choose “Feedback / Suggestions” from the dropdown.

    3. Describe your idea or issue in detail.
      Our Product Team reviews submissions monthly. You may be contacted for clarification. If you prefer, you can also email support@global-trainer-network.com directly with “Feedback” in the subject line.

  4. Error & Bug Reporting:

    1. Take a screenshot of the error or unexpected behavior.

    2. Note the URL where it occurred and summarize the steps you took.

    3. Email support@global-trainer-network.com with that information, plus your browser (e.g., Chrome, Firefox, Safari) and version, and your operating system (Windows, macOS, iOS, Android).
      We aim to resolve critical bugs within 48 hours.